r live Privacy Policy for Filipino Players

1. Information We Collect

When you register and use the r live platform, we collect certain personal information necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your device type, browser, IP address, and usage activity on the platform. Identity verification documents may be requested to confirm your eligibility as a player based in the Philippines. All information collected is handled with care and used only for the purposes described in this policy.

2. How We Use Your Information

The personal information we collect is used to create and manage your account, process deposits and withdrawals through supported local channels such as GCash and Maya, and provide customer support. We also use your data to verify your identity, detect and prevent fraud, and ensure compliance with responsible gaming obligations. Platform usage data helps us improve the overall experience and tailor content to Filipino players. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies. We do not use your data for purposes beyond what is described here without your consent.

3. Data Sharing and Disclosure

r live does not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, strictly under confidentiality agreements. We may also disclose information where required by Philippine law, court order, or regulatory authority. In the event of a business transfer or merger, your data may be transferred as part of that process, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable data protection standards.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our internal compliance obligations. Transaction records and identity verification documents may be kept for a minimum period as mandated by applicable regulations. When your data is no longer needed, we take steps to securely delete or anonymise it. You may request the deletion of your account and associated data by contacting us at [email protected], subject to any legal retention requirements that apply. We will respond to such requests within a reasonable timeframe.

5. Cookies and Tracking

The r live platform uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used. These technologies help us deliver a smoother, more personalised experience for Filipino players on mobile and desktop. Essential cookies are required for the platform to function and cannot be disabled. You may adjust your browser settings to limit non-essential cookies, though this may affect certain features. We do not use tracking technologies to serve third-party advertising on the platform.

6. Your Rights

As a user of the r live platform, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate. You may also request the restriction of processing in certain circumstances or object to how your data is being used. To exercise any of these rights, please contact us at [email protected] with your request and account details. We will acknowledge your request promptly and aim to resolve it within 30 days. For general questions about how your data is handled, our support team is available to assistyou at any time.

7. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential. Sensitive data such as payment information is transmitted using industry-standard encryption. While we work hard to safeguard your data, no online platform can guarantee absolute security, and you use the platform at your own risk. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

8. Children and Minors

The r live platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data. Parents and guardians are encouraged to monitor online activity and make use of available parental controls. If you believe a minor has accessed the platform, please notify us at [email protected] as soon as possible.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to review this page periodically so you remain informed about how we protect your data. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about a specific change, please reach out to us at [email protected].