At r live, we believe that gaming should always be a source of entertainment — never stress or financial strain. This page outlines the tools, guidelines, and support resources available to every player on our platform in the Philippines.
These practical features are built into the r live platform so you can set boundaries that work for your lifestyle and budget.
Set a daily, weekly, or monthly cap on how much you deposit into your account. Once your limit is reached, no further deposits are accepted until the period resets. This is one of the most effective ways to keep your spending predictable and within your personal budget. You can adjust your limit at any time through your account settings, and reductions take effect immediately. Increases, however, require a short cooling-off period to take effect, giving you time to reflect before increasing your spending.
It is easy to lose track of time when you are enjoying games on the platform. Session time reminders send you a notification after a set period so you are always aware of how long you have been playing. You can choose your preferred reminder interval in your account settings — whether that is every 30 minutes, every hour, or a custom duration. Taking regular breaks helps you stay refreshed and make clearer decisions. We encourage all Filipino players to use this feature as part of a healthy gaming routine.
If you feel that you need a longer break from gaming, the self-exclusion option allows you to temporarily or permanently close your access to the platform. You can request a self-exclusion period ranging from a few weeks to an indefinite duration by contacting our support team at [email protected]. During the exclusion period, your account will be suspended and you will not be able to log in or make deposits. We take all self-exclusion requests seriously and process them promptly to ensure your wellbeing is protected.
Your full transaction and gaming activity history is available in your account dashboard at any time. Reviewing your history regularly is a simple but powerful habit that helps you understand your patterns and spot any changes in your behaviour early. You can filter by date range, game type, or transaction type to get a clear picture of your activity. Transparency about your own play is one of the first steps toward responsible gaming. If anything in your history concerns you, do not hesitate to reach out to our support team.
Reality checks are periodic on-screen prompts that display how long you have been playing and how much you have wagered during your current session. These brief reminders help ground your experience in facts rather than feelings, which is especially useful during extended play sessions. You can enable reality checks from your account settings and choose how frequently they appear. Each prompt gives you the option to continue playing or to end your session immediately. This feature is particularly recommended for players who enjoy longer gaming sessions on the r live platform.
r live strictly enforces the minimum age requirement of 21 years in accordance with Philippine gaming regulations. All accounts are subject to age verification during registration, and additional checks may be requested at any time. We do not allow minors to access the platform under any circumstances, and accounts found to belong to underage individuals are closed immediately. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. Protecting young people is a responsibility we take very seriously.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to seek help and regain balance.
Gaming is meant to be an enjoyable leisure activity, but for some people it can become difficult to control. If you notice any of the following signs in yourself or someone you know, it may be time to take a step back and seek support. These signs do not mean you have a serious problem, but they are worth paying attention to before they escalate. Early action is always easier than waiting until the situation becomes more serious. Remember that asking for help is a sign of strength, not weakness.
If you or someone close to you is struggling with problem gambling, support is available. You can reach out to our team directly at [email protected] to request a self-exclusion or to discuss the tools available to you. The Philippine Amusement and Gaming Corporation (PAGCOR) also provides responsible gaming resources and guidance for Filipino players. Speaking to a trusted friend, family member, or mental health professional is always a positive step. You do not have to face this alone — help is closer than you think.
Browse our FAQ for quick answers about account tools and platform rules, or get in touch with our support team any time.